General terms and conditions

(1) These general terms and conditions apply to all contracts for services provided by Snockslicious GmbH, Lameystraße 15, 68165 Mannheim (hereinafter “Rewired”) under the rewiredagency.de brand, in particular custom software development, business process automation, data infrastructure, consulting and training services.

(2) Our services are intended exclusively for businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law.

(3) Any differing terms of the client apply only if we have expressly agreed to them in writing.

(1) Our offers are non-binding unless expressly marked as binding. A contract is concluded by written order confirmation (email is sufficient) or by commencement of service delivery.

(2) The nature and extent of the services are determined by the service description in the relevant offer or order (scope). Services not listed there are not owed and will be offered separately on request.

(1) Rewired provides its services in accordance with the state of the art and under its own responsibility. Rewired may engage carefully selected subcontractors to provide services.

(2) Changes or additions to the agreed scope require an agreement in text form. Unless otherwise agreed, additional work is charged at the applicable hourly rate.

(3) Agreed dates are estimated dates unless expressly stated to be binding. If service delivery is delayed for reasons attributable to the client, such as a failure to cooperate, deadlines will be extended accordingly.

(1) The client shall provide all information, content, access credentials and contacts required for service delivery in good time and free of charge.

(2) The client shall ensure that it is entitled to provide the data and content supplied and that these do not infringe any third-party rights.

(3) The client shall inspect deliverables eligible for acceptance without delay, at the latest within 14 days of provision. If no substantiated objection is raised in text form within this period, the deliverable is deemed accepted; the same applies upon use in production.

(1) The fees agreed in the offer apply (fixed price, hourly rate or monthly fee). All prices are net and subject to statutory VAT.

(2) Unless otherwise agreed, 50% of the project fee is due when the order is placed and 50% upon acceptance. Monthly fees are invoiced in advance.

(3) Invoices are payable without deduction within 14 days of the invoice date.

(4) Unless otherwise agreed, the client bears ongoing third-party costs such as hosting, APIs, AI models and licences.

(1) Upon full payment of the agreed fees, the client receives an exclusive, transferable right to use the deliverables created specifically for it, in particular source code, without limitation in time or territory, including the right to modify them.

(2) This excludes open-source components, which are subject to their respective licences, and Rewired's pre-existing, reusable tools, libraries and know-how. The client receives a non-exclusive, unrestricted right to use these insofar as necessary to use the deliverables.

(3) All rights remain with Rewired until full payment has been made.

(1) Rewired warrants that the deliverables conform to the agreed service description at the time of acceptance. Defects will be remedied within a reasonable period.

(2) No warranty is provided for errors caused by interventions by the client or third parties, changes to third-party systems or APIs, or operating conditions not agreed upon.

(3) The client acknowledges that AI model outputs are probabilistic. Rewired owes the agreed system functionality, not the factual accuracy of individual AI outputs. Control and approval mechanisms will be implemented where agreed.

(1) Rewired has unlimited liability for intent and gross negligence and for injury to life, body or health.

(2) In cases of ordinary negligence, Rewired is liable only for breaches of material contractual obligations and only for foreseeable damage typical of the contract, capped at the fees agreed for the relevant order (for ongoing services: the preceding 12 months).

(3) Liability for data loss is limited to the recovery effort that would have been required had proper, regular backups been made. Liability under the German Product Liability Act remains unaffected.

(1) Both parties shall treat all trade and business secrets of the other party obtained during the engagement as confidential, including after the contract ends.

(2) Where Rewired processes personal data on behalf of the client, the parties shall conclude a data processing agreement pursuant to Article 28 GDPR.

After project completion, Rewired may list the client by name and logo as a reference on its website and in presentations unless the client objects in text form. Details of the project will only be published with approval.

(1) Unless otherwise agreed, contracts for ongoing services, such as operations, maintenance or support packages, may be terminated with one month's notice to the end of a calendar month.

(2) The right to extraordinary termination for good cause remains unaffected. Notice of termination must be given in text form.

(1) The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Mannheim, provided the client is a merchant, a legal entity under public law or a special fund under public law.

(3) If any provision of these terms is or becomes invalid, the validity of the remaining provisions shall remain unaffected.